Benefits of a VoIP Phone System
Even though a lot of aspects of our daily lives have moved online, the personal touch of voice communications is more important than ever. A VoIP phone system can save you money, increase productivity, and offers features beyond just calling. Here is a quick list of ways our customers benefit from this technology.
Savings - VoIP does not require expensive hardware or service contracts. You can save up to 60% on your service by switching to a cloud-based solution. Our 24/7 customer support is included when you become a customer, available by phone, email, and/or chat.
Mobility - the Sonictel Mobile App keeps you connected to your business and allows you to link your business phone number to your cell phone. Whether you are traveling, working remotely, or on a job site; retain the ability to contact your clients, vendors, and customers using your business line through the Sonictel app.
Support Remote Work - We will bring the future of remote working to your business. No matter your size, we can provide you with the tools, resources, and support that will keep you working efficiently from anywhere, at any time.
Improve Customer Service - We live in a world of immediate gratification where people want real-time service at their fingertips. Average Wait Time (AWT) refers to the average time an inbound caller spends waiting to speak to a customer service agent. Reducing AWT for your callers is just as important to customer satisfaction as the amount of time it takes for agents to resolve their issues. We have solutions such as Automated Attendants, Call Back Technology, and target wait times.
Call Analytics - Does data drive your decision-making? Our call center software allows you to generate enhanced reports and schedule reports to be run in the future. It provides an extensive set of pre-defined reports that provide detailed information about operations.
Using these reports you will easily be able to determine proper staffing levels, agent productivity, abandon calls, wait times, and much more.
Automation - Get incoming calls to the right place, ASAP! Automating your phone system can have a substantial, positive impact on your productivity and profits. They have such high levels of customization you can create experiences that are helpful and meaningful to your customers, while also increasing sales revenue. Individual extensions and voicemail boxes for all employees are always included.
Flexible as you grow - With no expensive hardware needed, you can easily scale up or down, as your business needs change. If you need to add a new employee to your system, you send us an email with their name, they download the Sonictel Mobile App on their cell phone, and we program a new user to be added. This is done the same day.
Marketing - Set up your phone system to use the same main number for both incoming and outgoing calls. This keeps your brand identity consistent. We also provide custom messaging while callers ring in, are placed on hold and when transferred between staff. You can keep customers engaged while they wait, highlight key features and benefits of your goods and services, reaffirm your marketing efforts (i.e. events), and promote special sales and deals.
Integrations - Don’t lose your initial investment. We offer integrations with the popular software you use every day. Types of integrations include click-to-call, call logging, and screen pop with popular CRMs such as Salesforce, HubSpot, Connectwise, Sugar, and Zoho.
You can enjoy all of these benefits of a phone system while having the best customer support in the business with Sonictel. Interested in learning more? Reach out and let's start a conversation!
We offer free consultations
It takes expertise and time to perform a truly comprehensive audit. By taking advantage of the support of a third party to audit your telecom services, you may find savings you never expected. Our no-risk audits help businesses like yours identify billing errors and other areas of overspending.
