CALL CENTER
Improve customer service and increase customer satisfaction through Sonictel’s Automatic Call Distribution system.
Improve Visibility
Standard Routing Rules
Centralized Cloud
Use What You Have
Expand Your Possibilities
Maximize Business Outcomes
Improving sales conversions, revenues, retentions, customer satisfaction scores and first call resolutions. Reduce call abandon rates – with a global queue that routes based on real-time data about call volumes, resource availability and other variables.
Centralized Queue in the Cloud
Allows customer interactions from anywhere in the world to be queued centrally in the network and routed to distributed teams and agents in a dynamic fashion. Callers wait in a single “line” and not in pre-defined lines with longer wait times than others.
Standard Routing Rules
Regardless of where the agents are – in-house, outsourced, at home, or offshore – supervisors centrally manage routing strategies to respond quickly to changing traffic conditions and performance.
Reduce Administrative Overhead
Managing all contact center operations, resources and interactions from a central command center in the cloud.
Improve Performance Visibility
Centrally monitoring the business and operational performance of agents, teams, sites, systems and outsourcers in real-time.