How a Hosted Phone System Spans Industries
Spotlight: Automotive, Real Estate, Legal
A hosted phone system comes with dozens of features. Maybe seven will be a game-changer for your business. Maybe just two. Heck, maybe you will use all of them! Taking all the features into account, we selected a few that have been revolutionary for these industries.
Automotive
When you walk into a car dealership the departments are usually organized and grouped together, right? Well, a hosted phone system works in the same way. Car dealerships have multiple departments and profit centers and need to tie them together.
Service Department - Telecom peripherals are popular features for this fast-paced department. You can contact others or set call alerts with Overhead paging, Loud Ringers, and Strobes.
Sales Department - Unified communications is the key to success for sales. Use your telephone number on your desk phone, cell phone, and/or computer. If you miss a call, receive the voicemail to email immediately. Take a look at all the features that are available.
Metrics & Call Analytics - Many dealerships run marketing campaigns that feature deals and incentives. Call tracking involves assigning a unique phone number to each of your marketing campaigns. Inbound calls from the number are then tracked through the call analytics available on your telephone system. See if a campaign was successful, or if you should tweak it next time around.
Real Estate
Real estate is all about mobility. You are always on the go; meeting new clients, showing a listing, or scouting out a potential new property. Here are some features that set real estate agents up for success.
Mobile apps - Easily download an app on your cell phone and you are instantly connected to your phone system. Yes, your phone system on your phone. Now you will never miss an important call. And you can place all outgoing phone calls using your professional phone number.
Voicemail-to-email - an appointment with a client should be uninterrupted. What if an important call comes in while you are busy with a customer? The voicemail will be transcribed and emailed to you. Get the information easily and readily.
eFax - Exclusive Right to Represent, Offer to Purchase, COVID-19 Forms. These are all needed to conduct business in today’s landscape. You can easily send and receive these with signature fields ready to fill in.
Legal
Attorney’s need private communications that enables them to track calls and allow various parties to connect via conference calls.
Security of encrypted phone calls - our service has real-time packet encryption. This means that the information that goes out from your phone system is encrypted into code and no one has access to it. You can rest easy knowing that the calls you make and receive on your phone lines are secure to make private calls.
Conference Bridges - these give you the ability to collaborate with clients and teammates. Each associate can have their own dial-in that allows them to add their own clients, vendors, etc. Closing on a house? You can have a dial-in for the buyer, the seller, the escrow/closing agent, a title company representative, the mortgage lender, and the real estate agents.
Call Accounting - you can pull these metrics as needed. One metric that is useful is tracking the length of calls. This is beneficial for firms that bill for their time.
