5 Ways to Succeed in the COVID Era
Intrinsic Features of a Hosted Phone System
Now more than ever, businesses are moving over to a Hosted Phone System. The percentage is now at 1/3 of all companies. Why? Because this type of phone system is reliable, mobile, scalable, and cost-effective. The fact that it is mobile has been a forerunner in reasons businesses are switching to the cloud.
Mobile - The system supports WiFi phones along with mobile apps. Hosted phone systems are literally plug-and-play.
Reliable - 99.999% redundancy rate. That means that is the percentage of time in a given year that the server is up and online. That’s pretty reliable!
Scalable - ability for a system to handle an increasing amount of workload without affecting its overall performance or efficiency. You will not need to buy new expensive hardware & equipment to grow. And if resources become squeezed, you can quickly scale back.
Cost-effective - since you are placing and receiving calls over the internet, there is no need to have expensive phone lines anymore.
Some additional features that Sonictel offers: You can bundle software, hardware, and carrier services. Unlimited calling. No maintenance. And technical support is included.
It’s a win-win situation!
Mobile Apps & Integrations
Working from home was once uncommon but has now become mainstream. The ways we communicate, connect and create have all changed. We use video calls, conference calls, chat apps to stay connected with our customers and teammates.
Our cloud-based telephone systems come with complementary mobile apps & integrations. The mobile app allows you to take & receive calls right on your mobile phone. You no longer need to use your personal cell phone number. Or invest in having separate cell phones for your employees.
Integrations allow your phone system to tie together with other software you already have. Some of our most popular are integrations with Salesforce, Microsoft Teams, and Microsoft Outlook. Another benefit is not losing the initial investment you made to purchase the software.
Metrics
Metrics and analytics provide a peek behind the curtain. These statistics are vital to your business operations. You can start tracking performance so you know what’s working and what’s not. Some KPIs are call volume, abandoned call rate, calls answered, and agent performance.
Advanced Call Distribution
AKA Call Center. The phone system now does the logic and frees you up from having to do the back-end programming of call queues.
Weighted Distribution - incoming calls are distributed evenly amongst the team. If a member is not available, the call goes to the next team member so that all agents have equal volumes of workload.
Multiple Queues - many companies will have many call queues, depending on the department and/or specialty. i.e. Customer Support, Accounting, Warehouse. You can have all of these working simultaneously.
Being a Sonictel Partner
We look at all our customer relationships as partnerships. We are specialists in the field. This allows you to be freed up to do what you are best at. Our customer support is available 24/7, 365 days a year. We pride ourselves on the relationships we have built and continue to grow with our customers.
