How an Automated Attendant Can Help Your Business?
A phone call may be the first impression a potential or current customer will have with your business. When calling your business, people want short wait times and an easy way to be transferred to the right department. This is exactly where an automated attendant shows its benefits.
In today’s work environment, it is likely that businesses will be faced with high call volumes, but not enough people answering these calls. Fortunately, an automated attendant takes this pressure off the business’ shoulders, while also providing callers with a smooth calling process.
What is an automated attendant? It is a phone system feature that automatically connects your business’ customers to an extension number of their preferred department or employee throughout the company. It acts as a virtual receptionist (IVR).
Example of an Automated Attendant flow chart:
Advantages to YOUR business by using an automated attendant:
Financially, it is a major savings. The cost of hiring, training, and providing annual salaries to receptionists and/or call centers is a waste when considering where this money could be used if an automated attendant was utilized as the alternative.
One complaint of many customers on a phone call to any business is an unanticipated long wait time. An automated attendant ensures that customers will have little to no waiting time and will not have to deal with being on hold for hours at a time.
There is no need to fear that phone calls will sound robotic and cold. Automated attendant systems allow you to create your own custom greeting so that your customers still feel personally assisted. That level of care is still there.
Automated attendants enable your company to connect with more businesses, as more customers can be attended to at any given time. This level of efficiency is unmatched.
You can increase your overall customer satisfaction. Instead of having to deal with one person who may not be knowledgeable about every department in your business, the customer will be directly transferred to those employees who specialize in their specific questions, comment, or concern.
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It takes expertise and time to perform a truly comprehensive audit. By taking advantage of the support of a third party to audit your telecom services, you may find savings you never expected. Our no-risk audits help businesses like yours identify billing errors and other areas of overspending.
