Installation
We are with you as your business needs evolve and change.
FAQs
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Typically we have your custom-designed and programmed phone system running in 7-14 business days.
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Nope! Your new service is installed alongside your existing telephone system. This phased installation keeps you up and running during the process.
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Porting is the process of moving your numbers from your existing carrier to the Sonictel platform for use on your new phone system.
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We suggest waiting 48 hours after your port date before contacting the losing carrier to cancel the specific numbers that were ported.
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Some services are better suited to an ethernet connection. For example, credit card processing machines can work over the internet saving you the cost of a phone line. Other services such as alarms use transmission protocols that do not work well with VoIP.
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The preferred method of faxing is now electronic fax. However, we can support traditional fax through your current fax machine.
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Yes of course! We prefer that you keep your existing extensions for continuity. If you have 2-digit extensions, we will add a '1' to them to make them 3-digits.
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No. Porting is a "pull" process. Once we have all the paperwork, we handle all of the porting for you.